Refund policy
return policy.
Because we ship a perishable, age-restricted product, we can't take it back once it's out the door. But we've got you when something goes wrong on our end.
All sales are final for buyer's-remorse reasons. We replace or refund damaged, incorrect, or lost orders — details below.
We'll refund or replace
- Damaged shipments (photos required within 7 days of delivery)
- Incorrect items shipped
- Lost packages confirmed by UPS
Cancellations
Orders can be cancelled within 1 hour of placement by emailing hello@siphightea.com. After 1 hour, your order has likely been picked and packed and we can't pull it back.
Refused delivery
If you refuse the package or aren't available for the adult signature after 3 UPS attempts, we'll refund you minus a $12 restocking fee.
Refund timeline
Approved refunds post to your original payment method within 5–10 business days.
How to start a claim
Email hello@siphightea.com with your order number and (for damage claims) clear photos. We respond within 1 business day.
Last updated: June 2026 · hello@siphightea.com
We ship to 28 states today. Drop your email & state and we'll tell you the day High Tea lands where you are.
select your state… Alaska Arkansas California Colorado Connecticut Delaware Hawaii Idaho Iowa Louisiana Minnesota Montana Nevada New Hampshire New York North Dakota Oregon Rhode Island South Dakota Utah Vermont Washington notify me →